Recent Articles

Miami Dreaming

Hi ladies! I don't know about where you are, but here in New York the weather has been less than kind (think rain, wind and some kind of crazy hail-like substances) the past few weeks, and I'm getting a big case of the winter blues. Any of you feel that way as well? If you…
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Customer Service is the New Black

I would bet that you're reading this because you don’t believe the title. By reading this, you're either curious, questioning or even challenging me. As a writer and a marketer, I’m proud of that — your attention is my currency. I’d like to challenge the stereotypes about customer service. Let’s narrow the conversation by talking…
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Breaking News: New Keynote Speaker Added for Women in Retail Leadership Summit!

Hi Ladies! As you can probably tell from recent issues of Inner Circle, I’m pretty excited about the upcoming Women in Retail Leadership Summit! It’s taking place at the Four Seasons in Miami from April 26-28, and we’d love to have you join us! Rooms are going fast, so register now! I’m also excited to…
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A Morning Ritual to Boost Productivity By a Whopping 30%

I get it. It’s rough to get up without hitting the snooze button. The fact that most of us get less than the recommended seven hours to eight hours of sleep a night means that when our alarms go off, our bodies are still in deep-sleep mode and our core temperatures are low. This makes…
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Amazing Women

Have you seen the Oscar-nominated movie “Hidden Figures” yet? If not, GO! And bring your daughters, nieces, mentors, mentees or any woman who means anything to you. This extraordinary story of three brilliant women of color who played significant roles in the nascent stages of our space program is so inspiring. And if you go,…
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A Q&A With WIRLC Associate Member Patti Hester

Patti Hester is chief strategist, e-commerce and distribution at Platinum Circle Partners, a company that specializes in logistics information management and transportation solutions. Patti is also an associate member of the Women in Retail Leadership Circle. This interview I conducted recently with Patti will help us to get to her know a little better. Women in…
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Talking Leadership, Mentorship at the NRF Foundation Gala

Hear what women executives from Fitzroy Toys, Caroline's Cart and Gwynnie Bee have to say about their leadership styles and how mentors have helped them throughout their careers.
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Hello Ladies!

I'm writing this right before I leave for my bucket list trip to Cuba! A friend and I decided to stop talking about and just do it, and, after several months of planning, it's actually happening! I'm so excited to see what adventures lie ahead, and I promise to share stories and pictures with you…
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The Life and Times of Admiral Grace Murray Hopper

Without the work of Admiral Grace Murray Hopper, much of the technology we use today simply wouldn't exist. The below infographic, “The Life of Admiral Grace Murray Hopper,” was created by Storagepipe Solutions to shine a light on Hopper’s 60-year career. After completing her Ph.D. in mathematics from Yale, Hopper went on to teach computer…
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The Women in Retail Leadership Summit is Almost Here!

Hi Ladies! It's hard to believe, but the Women in Retail Leadership Summit is just around the corner! We'd love to extend a personal invitation to all of our Inner Circle readers to attend the Summit, which is an intimate, invitation-only conference for the true women leaders in the retail space taking place April 26-28…
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10 Ways Brand Leaders Win by Leveraging Customer Pain Points, Part 2

This is part two of a two-part series that discusses a 10-step plan around  leveraging customers’ pain points in order to realize gains. Part one was published in last Wednesday’s Inner Circle, and included tips one through five. This article features tips six through 10. 6. Think like a publisher. Harry Potter may have started out…
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Rebecca Minkoff's Keys to Retail Success

The National Retail Federation’s Big Show kicked off last week with a student program and opening keynote from Rebecca Minkoff (she was featured as one of our sister brand Total Retail’s top women in retail this year, too!). Minkoff gave an inspiring keynote to students who aspire to be in the retail industry one day…
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Are You Going to NRF's BIG Show?

Hi Ladies! Are any of you heading to the National Retail Federation's BIG Show next week? The Women in Retail Leadership Circle will be there with bells on! For starters, we have a full staff who will be covering sessions, recording podcast episodes with industry bigwigs (our sister brand, Total Retail, will be in NRF's podcast studio…
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10 Ways Brand Leaders Win by Leveraging Customer Pain Points, Part 1

This is part one of a two-part series; part two will be published in next Wednesday's Inner Circle, and will include tips six through 10.  “Customer pain is the ultimate renewable resource,” Jon Burgstone writes in "Breakthrough Entrepreneurship." In this fast-paced world of change and flux, one thing remains certain: the subject of customer pain…
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Happy New Year!

Good morning and happy new year, Inner Circle readers! It's hard to believe it's already 2017 (sounds like a year discussed in "The Jetsons")! But 2017 is here, and I'm sure you're ready to reach out and grab it! Women have much to be excited about this year. For one thing, 2017 is already shaping…
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Climbing the Ladder: Vice President of Innovation at Tailored Brands!

Hello Inner Circle readers, we have another fantastic job opportunity within the retail industry that we wanted to bring to your attention. Take a look: Vice President of Innovation, Tailored Brands Tailored Brands, a Fremont, Calif-based men's apparel company, is seeking a seasoned, highly motivated, experienced and results-oriented vice president of innovation to drive its…
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How Benefits Differ Between Men and Women

Total Retail's first annual Salary Benchmark Report features salary data from the brand's audience of retail executives, representing organizations of all sizes and product verticals. The data was analyzed based upon a number of variables, including gender, age, experience, title, education level, company size (measured by annual revenue), retail vertical and geographic region. In addition to…
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How Financial Benefits Differ Between Genders

As we covered last week, we’re pretty excited about our series of articles on proprietary salary data collected by our sister publication, Total Retail. The first annual Salary Benchmark Report features salary data from Total Retail’s audience of retail executives from organizations of all sizes and product verticals. The data was analyzed based upon a…
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An Inside Look at Retail Executive Salaries

In this issue of the Inner Circle, we debut the first of what will be a series of articles on proprietary salary data collected by our sister publication, Total Retail. The first annual Salary Benchmark Report features salary data from Total Retail's audience of retail executives from retail organizations of all sizes and product verticals. The…
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Retail Industry Fights Against Gender Wage Gap

The gender wage gap is an issue that Women in Retail Leadership Circle has covered before — and the news hasn't been all that great. Consider that in 2015, female full-time workers made only 80 cents for every dollar earned by men, according to a report from the Institute for Women's Policy Research. We wanted to know…
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Get Ready for the Women in Retail Leadership Summit!

Sit back. Close your eyes. Breathe in deeply. Now breathe out. Picture an ocean with gentle waves. Maybe a palm tree. Try to feel the sun on your skin. Now open your eyes. Have I lulled you into a daydream about being on a beautiful beach? Miami Beach, maybe? Well ... that dream can be…
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Hello Inner Circle Readers!

Are you “holidayed” out yet? I don’t know about you, but after Thanksgiving, Black Friday, Cyber Monday and all the rest, I feel like Christmas has already come and gone! Bah humbug, right? But as happens every year, by the middle of December, I’m the one with the Santa hat on, baking cookies and singing…
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Happy Thanksgiving!

Hello Inner Circle readers! I thought I'd use the space this week to take a moment and thank all of the wonderful people who help make the Inner Circle — and the Women in Retail Leadership Circle (WIRLC) — such a wonderful place to be a part of. They include: our fabulous WIRLC board of advisors, who…
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Take E-Commerce Shipping to the Next Level

How do you manage your shipping strategy to optimize both top-line and bottom-line results? Much has been said and written about how e-commerce results can be optimized through better management of the shipment portion of the customer experience. The key questions are what has been tried and what's proven to separate the best in class…
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Hello Inner Circle Readers!

Lots of exciting things happening at the Women in Retail Leadership Circle right now — as usual! For one, we're in the midst of planning our fourth annual Women in Retail Leadership Summit, which is taking place in Miami at the Four Seasons from April 26-28. We already have some fantastic speakers lined up, including…
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