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Happy Thanksgiving 2023!

We are about to celebrate a day dedicated to giving thanks — Thanksgiving — and I could not be more thankful for the many treasures in my life. They include a happy and healthy family; a fun and inspiring work environment; a leader with a growth mindset who is always working to help us grow...

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Macy's Chief DEI Officer Shares 4 Tips for Advancing Your Retail Career

Shawn Outler joined Macy’s in 2009 as group vice president of multicultural merchandising and vendor development, and in 2011 launched The Workshop at Macy’s, one of the industry’s longest-running vendor development programs, aimed at elevating the next generation of diverse merchants and vendors. She then worked her way to executive vice president of licensed businesses,...

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The Strategic Advantages of Leveraging Consumer Behavioral Data for Business Growth and Enhanced CX

In today’s rapidly evolving retail landscape, staying ahead of the curve and meeting customer expectations is more crucial than ever. According to Synchrony’s Future of Shopping report, by the year 2030, an astonishing 80 percent of shoppers will anticipate highly personalized experiences, and 67 percent believe that their shopping experience can be enhanced further through...

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‘Tis the Season for Holiday Shopping Predictions

The holiday shopping season is well underway and the Cyber Five is just around the corner. With heightened volume both in stores and online, this concentrated shopping period provides a view into how consumer behavior has changed over the previous year — a culmination of new shopper needs and expectations showcased over a few short...

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