Art.com's CEO on Why Failure is Essential to Success

Art.com’s CEO on Why Failure is Essential to Success

By: Melissa Campanelli

For most senior-level executives, failure isn’t a step backward; it’s an excellent stepping stone to success. In fact, most leaders I’ve spoken to believe that you never learn to move out of your comfort zone if you don’t overcome your fear of failure.

One such executive is Kira Wampler, the Silicon Valley technologist, product and marketing leader who is currently the CEO of Art.com. Speaking on a panel at the Women in Retail Leadership Circle’s On the Road event in San Francisco last November, Wampler explained why failure is essential to success (see video snippet below).

“I fail all the time,” admitted Wampler. “If you’re not failing all the time, you’re not actually trying; you’re not pushing yourself.”

Wampler added that regardless of your job title or function — whether you’re a marketer, product manager, e-commerce specialist, etc. — you should “always have a set of test or experiments that are failing.”

Wampler added that CEOs and other retail executives are always on the hook for delivering significant business results and driving change in their businesses. However, she cautioned, “we’re not going to do it, and we’re not going to do it — relevant to each other or relevant to the other e-commerce competitors — if we’re not experimenting.”

In addition, Wampler said that if you’ve grown up in your career in technology organizations or engineering cultures, you’d see how in those types of companies, failure is acceptable and even embraced.

“Engineers talk abut [failure] all day long,” Wampler said. “They talk about what didn’t work and why it didn’t work, because that’s the only way they’re going to fix the things that they’re building.”

When Wampler joined Art.com as it was going through a transformation, her first challenge was simply getting people to admit that something didn’t work, and then having everyone be OK with it. “The most important thing to do is understand that it’s OK, know that it didn’t work, [figure out] what we learned from it and go from there.”

Wampler admitted that in some organizations, this type of thinking is easier said than done. “Some companies really embrace experimentation, testing and risk-taking and others don’t,” she said. However, she added that companies can manage the risk of experimentation by creating a budget for it.

“When I was in marketing, product management or today, at a dot-com, we [have always been] pretty clear on where we are taking risks and walling off that risk and that experimentation so that if something goes wrong, it doesn’t affect the entire business,” Wampler said.

How do your companies approach testing, experimentation and the risk of failure? We’d love to hear from you about this important topic! Please let me know by sending a note to mcampanelli@napco.com.

To hear more about embracing failure, as well as managing across diverse company cultures, balancing career and family, taking risks, and more, Women in Retail Leadership Circle members can watch the full video of the Leadership Panel from WIRLC On the Road: San Francisco here. Along with Wampler from Art.com, the panel features Ani Hadjinian, president, Stella & Dot; and Michelle Farabaugh, chief marketing officer, Harry & David.

If you’re not a WIRLC member, click here to apply to become a member. WIRLC members receive many benefits, such as access to premium content, networking opportunities with executive-level women, discounts to our annual Summit, and more. Join us today! 

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