What Omnichannel Means to Jeweler Charles & Colvard

By: Kristina Stidham

This content was originally published on Total Retail, sister brand of Women in Retail Leadership Circle, on Oct. 1. 

Succeeding as an omnichannel retailer requires mastering a mix of people, process and technology that must all work seamlessly together. To win in this environment, retailers need to develop an omnichannel strategy, build high-performing teams, and make sure they have the right technologies in place. These points were discussed during last week’s 2019 Total Retail Tech event during the “From Idea to Doorstep: Analyzing the Tech Structure Enabling Omnichannel Commerce” panel. The panel featured Ekta Chopra, vice president of digital, e.l.f. CosmeticsRodney Woodruff, vice president of engineering, WW International (formerly Weight Watchers); and Suzanne Miglucci, president and CEO, Charles & Colvard. Kathy Kimple, chief retail officer of FitForCommerce, moderated the panel discussion. 

In this video, Miglucci explains how Charles & Colvard, a moissanite jewelry manufacturer and retailer, juggles relationships with brick-and-mortar store partners and running its direct-to-consumer e-commerce site, while keeping the customer experience, pricing and branding consistent for consumers.

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